On June 4th, 2019, the United States government declared that effective immediately, educational and recreational (or people-to-people) travel to Cuba is prohibited by cruise ship, recreational vessel, or non-commercial aircraft. As a result, Royal Caribbean Cruise Line needs to cancel upcoming 2020 cruises on the Empress of the Sea and Majesty of the sea.
We understand that this news is disappointing as lots of time and effort go into vacation planning, especially for a guest like yourself that plans far in advance. Our main priority was to share this news with you as soon as possible, to ensure that we give you plenty of time to find an alternate sailing.
Due to this cancellation, we’ll process a full refund to your original form of payment, including any non-refundable deposits. We will begin processing refunds today and depending on your banking institution or method of payment, you should start seeing these refunds by June 19th, 2019 or sooner.
Additionally, to help make up for this unexpected change, we are providing you with the following:
- A Future Cruise Credit valued at 25% of your total cruise fare on your cancelled sailing. You can expect to receive your Future Cruise Credit via email by June 17th, 2019 in hopes you’ll come sail with us on another cruise.
- If you booked your air with us, your Air2Sea flights will be refunded. If you purchased flights on your own, you’ll be reimbursed for non-refundable airline charges with receipts (up to $200 per guest for Domestic flights and up to $400 per guest for International flights). Please email your airline receipts and booking information to RoyalGuestRelations@rccl.com and make sure to review the below FAQ’s so that you provide exactly what is required for review and reimbursement.
- Plus, you’ll receive a refund for any pre-paid Royal Caribbean International shore excursions, pre-paid amenities, and packages to your original form of payment within 7-10 business days.
As a result of this policy change, we are forced to cancel the upcoming sailings on Empress of the Seasand Majesty of the Seas listed below:
Majesty of the Seas (MJ):
Empress of the Seas (NE):