We're always here for you: 24 hours a day, 7 days a week, 365 days a year.
Our expert Travel Agents are here to answer all your questions, and help you every step of the way:
- Do you need help with your cruise-line registration? We will guide you through the process.
- Looking for an essential shore-excursion recommendation? Our experts know just the one.
- Need assistance with special arrangements for a special occasion? Not a problem.
At MileagePlus Cruise Awards, we're constantly scanning the globe for events that could impact your itinerary. Book with us and we'll notify you immediately, either by email or by phone, of anything that may affect your travel plans. And we'll also make sure that you stay on track prior to your departure, whether we're assisting you with the cruise line registration process, or simply getting in touch when it's time to make your final payment.
Your dedicated Travel Agent will even keep in touch with you after you've cruised, with a "welcome home" check-in. We want to know if everything went as planned (and if it didn't, we'll want to see what we can do about it). Each and every time you sail with us, you'll receive a post-vacation survey, so you'll always have an opportunity to let us know how we're doing.
And we share our survey results with the cruise lines, too. We want our colleagues to see how our customers feel about us, but we also want to make sure they know how you've rated their ships, service, and overall experience.